MyWalkup Frequently Asked Questions

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What is MyWalkup?

MyWalkup is a mobile app that helps sports teams create & manage in-game announcements. Create your team, add players, select songs, and play custom audio introductions during games and events. Professional voicing is AI-generated.

Why are my walkups getting cut off when connected to a Bluetooth speaker?

Certain speakers including the JBL PartyBox, have firmware issues where the connection to the phone is not maintained properly and when reconnecting a portion of the audio is cut off when playing. Good news is, in many cases this can be remedied by updating your speaker’s firmware. Here are more detailed instructions for JBL speakers: JBL PartyBox Firmware Instructions

JBL Speaker not playing correctly or getting cut off?

The JBL PartyBox has a known issue that can be resolved by updating it to the latest firmware. Updating is easy but you’ll need to download the JBL App. Here are more detailed instructions: JBL PartyBox Firmware Instructions

How do walkup songs work?

Each player can have a custom walkup song that plays when they take the field. Select a song from Apple Music or our free song library, choose the exact clip you want to play, and pair it with an AI-generated voice announcement.

Do I need an Apple Music subscription?

No. MyWalkup includes a free song library you can use without any subscription. However, if you have an Apple Music subscription, you can access the full Apple Music catalog for more song choices.

Does it work with Spotify or any other music services?

No. At the moment Spotify does not allow walkup introductions as part of their terms of service.

What is MyWalkup Pro?

MyWalkup Pro is our premium subscription that unlocks additional features including AI voice announcements, unlimited players, advanced audio mixing controls, and more customization options.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. Go to Settings on your iPhone, tap your name, then Subscriptions, and select MyWalkup to cancel.

Can players manage their own walkup songs?

Yes. Players who are invited to join your team can select and customize their own walkup songs within the app. They need a smartphone and a phone number.

What platforms is the app available on?

MyWalkup is currently available on both iOS and Android app stores. Make sure your on the latest operating system or the app may not be compatible.

How do I contact support?

Email us at admin@mywalkup.ai for any questions or issues.